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Shipping Policy

Shipping Policy

Engravory / Ink and Engrave
Last updated: June 2026

Thank you for shopping with us. This policy applies to all ready-made items purchased via our Ink & Engrave shop, as well as custom commissions booked through Engavory.

 
1. Digital Downloads (Instant Delivery)
⚠️ Important Disclaimer: Due to EU VAT regulations on digital goods, we strictly do not sell digital downloads to customers located within the European Union (EU). Any digital orders placed from EU countries will be cancelled.
 

  • Delivery Method: Digital products (such as design files or templates) are delivered electronically. No physical items will be shipped.

  • Access: Once your payment is confirmed, a download link will be emailed to you instantly or accessible via your account.

  • ​Cancellation & Rights: By purchasing a digital product, you expressly agree to gain immediate access to the file and acknowledge that you waive your statutory 14-day right to cancel or claim a refund once the download has started.

  • Support: If you experience any issues accessing your digital files, contact us at kirsty@inkandengrave.com.
     

2. Physical Order Preparation & Lead Times

  • Ready to Buy Items (Ink & Engrave): Please allow 2 to 7 working days for order preparation and packaging.

  • Custom Commissions (Engavory): Lead times for bespoke items vary and will be agreed upon during your consultation.

  • Dispatch Notification: We will email you a tracking number as soon as your physical order is dispatched.
     

3. UK Shipping Methods & Delivery

  • Standard Courier: We ship within the UK via Royal Mail 24 or 48 Hour Tracked services.

  • Express Requests: If you require a specific courier (e.g., DPD, UPS) or have an urgent deadline, you must contact us before placing your order. Additional fees will apply.

  • Delays: Delivery times begin after the preparation period. Please allow extra time during peak seasons (e.g., Christmas). Courier delays are outside of our control.
     

4. Shipping Address Responsibility

  • Please double-check your shipping address at checkout. We are not responsible for delayed, missing, or lost parcels caused by incorrect address details provided by the customer.
     

5. Damaged Items
All items are thoroughly inspected, carefully packaged, and photographed before dispatch. If your order arrives damaged in transit:

  1. Retain all original packaging.

  2. Take clear photographs of the damage to the item and the packaging.

  3. Email the photos to us within 48 hours of receipt at kirsty@inkandengrave.com (for shop items) or kirsty@engravory.com (for custom work).
     

6. Lost Parcels & Missing Deliveries

  • Tracking Verification: Please note that all physical parcels are sent using fully tracked services. We verify the delivery status, GPS location, and delivery confirmation scans provided by the courier for every order.

  • Investigation Window: Royal Mail requires 14 working days from the expected delivery date before a parcel is officially considered missing.

  • Next Steps: If your order hasn’t arrived after this 14-working-day window and the tracking data does not show a successful delivery, please contact us so we can open an official courier investigation.


     

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