Refund Policy

Returns, Refunds & Deposits Policy – Engravory / Ink and Engrave
Last updated: June 2026

We are committed to delivering high-quality products and services. Please read this policy carefully to understand your rights regarding refunds, cancellations, and deposits for both Ink & Engrave and Engavory.

1. Digital Products (Instant Downloads)

No Refunds: Due to the nature of digital goods, all instant downloads, templates, and design files are strictly non-refundable once delivery has started or the link has been sent.
Waiver of Right to Cancel: By purchasing a digital item, you expressly agree to gain immediate access to the file and acknowledge that you waive your statutory 14-day cooling-off right to cancel under the UK Consumer Contracts Regulations.

2. Custom & Made-to-Order Items (Engavory)

We do not accept returns, exchanges, or provide refunds for:
Items made to your specific brief or measurements.
Custom laser cutting or engraving.
Made-to-order or personalised products.

Exceptions apply only if the item arrives damaged or faulty (see Section 5).

3. Shop Items & Return Eligibility (Ink & Engrave Shop)

Personalised & Made-to-Order Items: Because the vast majority of our physical products are individually made-to-order or personalised to your specifications, these items are strictly final sale and cannot be returned or exchanged. Under UK law, custom and bespoke goods are completely exempt from standard online return regulations.
Non-Personalised Items: If you purchase a standard, non-customised physical item, you have 14 days from delivery to notify us of a return.
Strict Return Conditions: The item must be completely unused, unaltered, and in its original packaging. We will refuse the refund if the item shows any signs of handling or wear.
Return Shipping Costs: The customer is entirely responsible for the cost of return postage. You must use a tracked service, as we cannot issue a refund if the item is lost in transit.

Double-Check Your Order: Please carefully review all spelling, choices, and details before checking out. Once an order enters production, it cannot be modified.

4. Cancellations

Shop Orders (Ink & Engrave): Once a shop order is placed, it enters our preparation queue and cannot be cancelled or amended.
Custom Orders (Engavory): Custom project bookings can only be cancelled before production begins by emailing kirsty@engravory.com.
Non-Refundable Deposit: The 50% deposit required to book your project covers initial administrative costs and material locking; this deposit is strictly non-refundable under all circumstances before any physical work begins.
Production Lock: Once physical production or custom design work has commenced, the order is locked, cannot be cancelled, and the full outstanding balance remains due.

5. Damaged, Faulty, or Incorrect Items

All items are thoroughly inspected, carefully packaged, and photographed before leaving the studio. If your order arrives faulty, incorrect, or damaged in transit, you must follow these steps within 48 hours of delivery:
Take clear photographs of the fault/damage, as well as the original packaging.
Retain all original packaging for inspection.
Email the photos and order details to kirsty@inkandengrave.com (for shop items) or kirsty@engravory.com (for custom work).
Approved Returns: If a return or refund is approved after our investigation, it will be processed within 7–10 working days back to the original payment method. Under no circumstances can refunds be issued to an alternative account or card.

6. Deposits & Payment Terms (Engavory Custom Work)

Deposits: All custom orders require a 50% non-refundable deposit at the time of booking to secure studio time and materials.
Short-Notice Bookings: Custom orders placed within 3–5 days of the required collection or dispatch date must be paid in full upfront.
Production & Dispatch: No custom work will begin until the deposit or full upfront payment is cleared. Final balances must be paid in full before the order is dispatched or collected.
Payment Methods: We accept secure payments via Square online or official invoice only. We do not accept cash.

7. Contact Info

For Ink & Engrave shop orders or digital download issues: kirsty@inkandengrave.com
For Engavory custom projects, invoices, or business branding: kirsty@engravory.com

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Refund Policy

Refund Policy

No Refunds: Due to the nature of digital goods, all instant downloads, templates, and design files are strictly non-refundable once delivery has started or the link has been sent.

Waiver of Right to Cancel: By purchasing a digital item, you expressly agree to gain immediate access to the file and acknowledge that you waive your statutory 14-day cooling-off right to cancel under the UK Consumer Contracts Regulations.

2. Custom & Made-to-Order Items (Engavory)

We do not accept returns, exchanges, or provide refunds for:

Items made to your specific brief or measurements.

Custom laser cutting or engraving.

Made-to-order or personalised products.

Exceptions apply only if the item arrives damaged or faulty (see Section 5).

3. Shop Items & Return Eligibility (Ink & Engrave Shop)

Non-Personalised Items: If you purchase a standard, non-customised physical item, you have 14 days from delivery to notify us of a return.

Strict Return Conditions: The item must be completely unused, unaltered, and in its original packaging. We will refuse the refund if the item shows any signs of handling or wear.

Return Shipping Costs: The customer is entirely responsible for the cost of return postage. You must use a tracked service, as we cannot issue a refund if the item is lost in transit.

Double-Check Your Order: Please carefully review all spelling, choices, and details before checking out. Once an order enters production, it cannot be modified.

4. Cancellations

Shop Orders (Ink & Engrave): Once a shop order is placed, it enters our preparation queue and cannot be cancelled or amended.

Custom Orders (Engavory): Custom project bookings can only be cancelled before production begins by emailing kirsty@engravory.com.

Non-Refundable Deposit: The 50% deposit required to book your project covers initial administrative costs and material locking; this deposit is strictly non-refundable under all circumstances before any physical work begins.

Production Lock: Once physical production or custom design work has commenced, the order is locked, cannot be cancelled, and the full outstanding balance remains due.

5. Damaged, Faulty, or Incorrect Items

All items are thoroughly inspected, carefully packaged, and photographed before leaving the studio. If your order arrives faulty, incorrect, or damaged in transit, you must follow these steps within 48 hours of delivery:

Take clear photographs of the fault/damage, as well as the original packaging.

Retain all original packaging for inspection.

Email the photos and order details to kirsty@inkandengrave.com (for shop items) or kirsty@engravory.com (for custom work).

Approved Returns: If a return or refund is approved after our investigation, it will be processed within 7–10 working days back to the original payment method. Under no circumstances can refunds be issued to an alternative account or card.

6. Deposits & Payment Terms (Engavory Custom Work)

Deposits: All custom orders require a 50% non-refundable deposit at the time of booking to secure studio time and materials.

Short-Notice Bookings: Custom orders placed within 3–5 days of the required collection or dispatch date must be paid in full upfront.

Production & Dispatch: No custom work will begin until the deposit or full upfront payment is cleared. Final balances must be paid in full before the order is dispatched or collected.

Payment Methods: We accept secure payments via Square online or official invoice only. We do not accept cash.

7. Contact Info

For Ink & Engrave shop orders or digital download issues: kirsty@inkandengrave.com

For Engavory custom projects, invoices, or business branding: kirsty@engravory.com

Refund Policy

Refund Policy

No Refunds: Due to the nature of digital goods, all instant downloads, templates, and design files are strictly non-refundable once delivery has started or the link has been sent.

Waiver of Right to Cancel: By purchasing a digital item, you expressly agree to gain immediate access to the file and acknowledge that you waive your statutory 14-day cooling-off right to cancel under the UK Consumer Contracts Regulations.

2. Custom & Made-to-Order Items (Engavory)

We do not accept returns, exchanges, or provide refunds for:

Items made to your specific brief or measurements.

Custom laser cutting or engraving.

Made-to-order or personalised products.

Exceptions apply only if the item arrives damaged or faulty (see Section 5). 3. Shop Items & Return Eligibility (Ink & Engrave Shop)

Non-Personalised Items: If you purchase a standard, non-customised physical item, you have 14 days from delivery to notify us of a return.

Strict Return Conditions: The item must be completely unused, unaltered, and in its original packaging. We will refuse the refund if the item shows any signs of handling or wear.

Return Shipping Costs: The customer is entirely responsible for the cost of return postage. You must use a tracked service, as we cannot issue a refund if the item is lost in transit.

Double-Check Your Order: Please carefully review all spelling, choices, and details before checking out. Once an order enters production, it cannot be modified. 4. Cancellations

Shop Orders (Ink & Engrave): Once a shop order is placed, it enters our preparation queue and cannot be cancelled or amended.

Custom Orders (Engavory): Custom project bookings can only be cancelled before production begins by emailing kirsty@engravory.com.

Non-Refundable Deposit: The 50% deposit required to book your project covers initial administrative costs and material locking; this deposit is strictly non-refundable under all circumstances before any physical work begins.

Production Lock: Once physical production or custom design work has commenced, the order is locked, cannot be cancelled, and the full outstanding balance remains due.

5. Damaged, Faulty, or Incorrect Items

All items are thoroughly inspected, carefully packaged, and photographed before leaving the studio. If your order arrives faulty, incorrect, or damaged in transit, you must follow these steps within 48 hours of delivery:

Take clear photographs of the fault/damage, as well as the original packaging.

Retain all original packaging for inspection.

Email the photos and order details to kirsty@inkandengrave.com (for shop items) or kirsty@engravory.com (for custom work).

Approved Returns: If a return or refund is approved after our investigation, it will be processed within 7–10 working days back to the original payment method. Under no circumstances can refunds be issued to an alternative account or card.

6. Deposits & Payment Terms (Engavory Custom Work)

Deposits: All custom orders require a 50% non-refundable deposit at the time of booking to secure studio time and materials.

Short-Notice Bookings: Custom orders placed within 3–5 days of the required collection or dispatch date must be paid in full upfront.

Production & Dispatch: No custom work will begin until the deposit or full upfront payment is cleared. Final balances must be paid in full before the order is dispatched or collected.

Payment Methods: We accept secure payments via Square online or official invoice only. We do not accept cash.

7. Contact Info

For Ink & Engrave shop orders or digital download issues: kirsty@inkandengrave.com

For Engavory custom projects, invoices, or business branding: kirsty@engravory.com

Exceptions apply only if the item arrives damaged or faulty (see Section 5).

3. Shop Items & Return Eligibility (Ink & Engrave Shop)

Double-Check Your Order: Please carefully review all spelling, choices, and details before checking out. Once an order enters production, it cannot be modified.

4. Cancellations