Privacy Policy

Engravory respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Engravory is the data controller for your personal information.
Owner: Kirsty Graham (Sole Trader)
Business Address:
Suite No: 13075, Icon Offices
182–184 High Street, North East Ham
London, E6 2JA, United Kingdom
Email: kirsty@engravory.com

2. What Information We Collect
 

• Personal Data: Name, email address, phone number, and any other information you voluntarily provide (e.g., contact forms, orders, newsletter signup).

• Usage Data: IP address, browser type, pages visited, and other analytics information.

• Device Data: Information about your device and operating system.
   

3. How We Use Your Information and Legal Basis

Purpose Legal Basis, Responding to inquiries Legitimate interest, Fulfilling product or service orders Contract performance, Sending newsletters or promotions Consent, Analytics and website optimization Legitimate interest, Legal compliance or dispute handling Legal obligation.

4. Cookies & Tracking Technologies
 

We use cookies and similar technologies to:

• Improve site performance and user experience

• Personalise content and advertisements

• Analyse traffic and usage patterns

You can control cookies through your browser settings. For more information, please refer to our [Cookie Policy] or view cookie categories directly on-site.

5. Third-Party Services
 

We may share your data with trusted third parties, including:

• Google Analytics – website usage tracking

• Meta (Facebook/Instagram) – advertising

• Payment processors (e.g., Stripe, PayPal)

• Courier services for order delivery

These providers are contractually required to handle your data securely. Where data is transferred outside the UK, appropriate safeguards (such as Standard Contractual Clauses) are in place.

6. Data Retention
 

We retain your personal data only as long as necessary:

• To fulfil orders and provide services

• To meet legal and tax obligations (usually 6 years for business records)

• For customer service and warranty purposes

7. Your Rights
 

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent (where applicable)

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: kirsty@engravory.com

8. Data Security

We implement appropriate technical and organisational security measures to protect your data from loss, misuse, or unauthorised access. While no system is completely secure, we regularly review and update our protections.

9. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Effective Date" at the top. We recommend reviewing it periodically.

11. Contact & Complaints
Email us at: kirsty@engravory.com

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